Return policy

Terms & Conditions for a refund?

  • Within 30 days of receipt of your order placed.
  • In original condition, all tags attached.
  • Unwashed and Unworn.
  • In the original packaging.

FAULTS - What if my item is faulty?

  • If you're looking to return a faulty or damaged item we are here to help, please send us an email to contact@jimmyfoxshop.com
  • We may refund the total cost including postage costs if approved.

EXCHANGES - Can I exchange an order?

  • Yes, you are able to return items for exchange.
  • Please note, we do not pre-order or hold stock of any kind and cannot guarantee the item you are after will be available.
  • We will however contact you and provide you with a refund for the cost of the item only. Postage is nonrefundable.
  • Once we receive and check your return we will process your exchange for you.
  • We will email you once your new order is dispatched.

REFUNDS - How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied between 5-10 business days.

Will you refund my delivery charge?

  • No, we do not refund the return or exchange shipping costs to us.
  • It is the customers responsibility to choose a standard trackable service.

    Are there any charges for returns?

    • There is no charges for return.
    • Original shipping charges are non-refundable.
    • You are responsible for return shipping charges.

    How much does it cost to start a return?

    • Returns must be made at your own cost. Please return using a standard trackable service.